About Us

Tel&Fax: 86-20-31063439
Mob: 86- 13060692411 (Eric)
86- 18826461610 (Yuki )
E-mai: Royijewelry@163.com
Website: www.royijewelry.com


Current Location: Home > About Us > FAQ
FAQ

Fashion /Stainless Steel Jewelry Wholesale
Service:

 

Q1 Do you offer customized making?

Yes. You are welcome to send our customer service an email to give the detail of your special request, then we’ll try our best to meet your requirement.

 

Q2 How do I return for a refund or exchange?

In order to process your return, you must send us an email with the details of your order and the problem of the products you would like to return.In order to process a replacement or refund ,you must return the products you received at your expense and provide a tracking number.We do not charge restocking fee.

 

Q3 Can I choose my inner packing or outer packing?

Normally,we`ll make the inner packing with plastic bag and the outer packing with carton, if you have some special request, please talk with our sales and remark it on order sheet when you place order.

 

Q7 Can you send me some items as samples for free?

Sorry, all our designs only has 1 sample on hand, so can not provide sample for free, but welcome to place a trial order to see the quality. Then we may be able to work together in the future.

 

Q8 Is there a minimum order?

Yes.The minimum order of our policy is 50-100pcs , but certainly,if you order more,a discount will be possible.

 

Q10 Can we return the products which are damaged in the delivery?
Yes,you can.But you must send us an e-mail to state the situation of the items that you want to return,and you must also return the items you received at you expense.After we making a recomfirmation,we’ll proceed the return according to your requirement,but you should provide a tracking number to us.
Shipping


Q11 Can you ensure the delivery time?
Sure we can, but if you really want your goods on time, I suggest you place your order as early as you can. If there is something special happening, we’ll send an e-mail to notify you.


Q12 Which shipping method is the fastest and the most convenient?
Normally the DHL is better if your order is not so large,but we will choose the cheapest one for you .


Q13 How can I track my shipment?
You can send an e-mail to us to know the process of your goods or we can provide the tracking number of the courier company that we selected to you, then you can track your goods with the company directly.


Q14 Who bear the shipping charge?
According to the international practice, the shipping charge will be beared on you, because the price of our products is reasonable for you.


Q15 Can you ship my order to a P.O box?
Sorry, we don`t ship to a P.O. box. We use a courier company to deliver the box to your door. So you must complete your full address in the form of contact message after you shopping.
Payment


Q16 Is the price expressed on your website as US dollars?
Yes, but you can also pay by Pounds, Euros with the same value.(contact us first before you pay for your order.)


Q17 What payments do you accept?
Untill now, we accept the payment methods of Western Union Bank, Bank of China.

 

Q18 What is the refund policy of your company?
Usually, we don’t accept full refund if it is not in a special situation. If there are some goods which are damaged or some questions about the quality, we are responsible for exchanging them for you or return the payment that you had paid for them.
Quality


Q21 Are your goods the same as the pictures on your website?
All jewelry pictures are made under the natural light, and uploaded online without being processed. They are nearly the same as the real jewelry.


Q22 What are the advantages of your products in quality?
The materials of our products most are stainless iron, stainless steel and 925 sterling silver. For the stainless steel, its advantage is durability and its good luster. It won`t be rusty if you keep it away from the water